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Our Guarantee to You

Chelsea Market Baskets searches the world to source only the highest quality food and gift items. We stand behind all of the products we sell and our goal is to satisfy our customers. If for any reason you are unsatisfied with your purchase, please do not hesitate to contact our customer service department at info@chelseamarketbaskets.com or call us at 888.727.7887.

Corporate Gifts

If your company has special requirements for gifts, premiums or incentive programs please call us at 212-727-1111. Volume discounts may be available. For large orders with 5 or more shipments please use our Group Order Form.

Shipping and Delivery

We ship via UPS throughout the United States. Currently we do not ship outside the United States. Generally speaking if we receive an order by 1pm EST it will be shipped the same day.

In New York City we also offer delivery via messenger. When using messenger delivery please be sure someone is available to receive the package. For same day messenger orders we typically need to receive the order by Noon EST for the order to go that day. Please call us if you have any questions about messenger service in Manhattan.

Typically web orders are shipped and delivered Monday - Friday.

Messenger Delivery Over the Weekend

UPS Ground Transits Day Map

For Non-perishable Products we recommend UPS Ground as the most economical way to ship, especially when shipping to addresses that are close to New York City.

Shipping Perishable and Highly Perishable Products

Items with numbers followed by "P" are perishable. To insure freshness, these items need to be shipped in no more than 2 days. If the shipping address is located in the 1 or 2 day shipping range (in the map above) then UPS Ground can be used. Otherwise, please select UPS 2nd Day or UPS Overnight shipping for your order.

Items with numbers followed by a "HP" are highly perishable and need to be shipped in no more than 1 day. If the shipping address is located in the 1 day shipping range (in the map above) then UPS Ground can be used. Otherwise, please select UPS Overnight shipping for your order.

Generally speaking, we do not ship perishable products on Thursdays and Fridays if they will be in transit over the weekend.

Perishable and highly perishable items cannot be shipped to addresses outside the continental United States (Alaska or Hawaii).

Warm Climates

When shipping to warm climates, our chocolates are sent in insulated coolers to insure delivery in the best conditions.

Shipping to California

Substitution Policy

We reserve the right to substitute a product at an equal or greater value in any of our baskets.

Shipping Rates

Messenger Deliveries in New York City